Privacy Policy

1. Scope of this policy

This Privacy Policy explains how Smart Games (“we”, “us”, or “our”) handles information when you use Candy Smile (package name com.smartgames.candysmile) and related game, reward, advertising, analytics, website, and support services.

Some features described below may not be available in every version or region. A section applies when you use the related feature. We will update this policy and applicable app-store disclosures before introducing a new data practice where required.

2. Information we may handle

The information depends on the features you use and may include:

• Game and preference data: level progress, game results, virtual coin and booster balances, selected avatar, and sound, music, vibration, and language settings.
• Device, app, and network data: device model, operating system and app version, language, country or region, time zone, IP address, network type, timestamps, installation or app-instance identifiers, and diagnostic information.
• Usage and analytics data: screens and features used, taps and game events, levels attempted or completed, session duration, reward and task actions, ad load, impression, click and completion events, referral or campaign information, crashes, and performance data.
• Advertising data: advertising or app-set identifiers, consent choices, approximate location inferred from IP address, and information used for attribution, ad measurement, frequency control, fraud prevention, and ad personalization where permitted.
• Account, reward, and transaction data: account or platform user ID, authentication status, region, reward eligibility, task progress, reward balances and history, withdrawal requests, payout status, and anti-fraud or risk signals.
• Verification and payout data: if a withdrawal or legally regulated feature requires it, we or an authorized payment provider may request information such as your full name, phone number, payout account details, and identity or tax information. The exact fields will be explained before you submit them.
• Information you provide: support messages, email address, feedback, survey responses, and attachments you choose to send us.

We do not request access to contacts, camera, microphone, photos, or precise location unless a specific feature genuinely requires it and you receive a clear notice and permission request first.

3. Local storage and synchronization

Candy Smile may store game progress and preferences on your device. When account, reward, or synchronization features are available, relevant progress, balances, and transaction records may also be sent to our systems so the feature can work across sessions and rewards can be calculated and protected against loss or abuse.

4. How we use information

We may use information to:

• provide, maintain, personalize, and improve Candy Smile;
• save progress and operate accounts, tasks, rewards, and payouts;
• deliver ads, measure their performance, and limit repetition;
• understand engagement and improve game balance and reliability;
• detect fraud, invalid traffic, abuse, and security incidents;
• provide support and communicate service or policy changes; and
• comply with legal, accounting, tax, and regulatory obligations.

5. Legal bases

Depending on your location and the purpose, we process information to perform our agreement with you, comply with law, pursue legitimate interests such as security and service improvement, or based on your consent. Where consent is required for personalized advertising, analytics, cookies, or similar technologies, you may withdraw it through the available consent or device controls.

6. How we share information

We may disclose information to:

• service providers that support hosting, analytics, attribution, advertising, customer support, security, anti-fraud, payments, and payouts;
• advertising partners that deliver and measure ads, subject to your consent and regional requirements;
• authorities or other parties when reasonably necessary to comply with law, protect users, investigate abuse, or enforce our terms;
• a successor in connection with a merger, financing, acquisition, or transfer of all or part of our business; and
• other parties when you direct us or give consent.

We do not sell personal information for money. Certain advertising disclosures may be considered a “sale”, “sharing”, or targeted advertising under some laws. Where applicable, we will provide the required notice and choice.

7. Advertising, analytics, and third-party services

Candy Smile may use advertising mediation, ad networks, analytics, attribution, crash reporting, and fraud-prevention services. These partners may process device identifiers, IP address, usage events, ad events, diagnostics, and consent signals under their own privacy policies. The providers actually enabled in a release will be listed on this page or in an in-app notice before they process information.

You can use Android privacy and advertising settings to reset or delete your advertising identifier and manage supported advertising choices. Where an in-app consent control is provided, you can use it to review or change eligible choices.

8. Rewards, verification, and payouts

Reward eligibility, balances, task completion, and payout decisions may be verified by our systems and authorized partners. We may retain records needed to prevent duplicate claims, investigate invalid activity, complete payments, handle disputes, and meet financial or legal obligations. Identity or payout information will be used only for the disclosed verification, payment, security, and compliance purposes.

9. Retention

We retain information only as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, account or feature status, fraud and security needs, contractual requirements, and applicable law. Data may be aggregated or de-identified when it is no longer needed in identifiable form.

10. Security and international transfers

We use reasonable technical and organizational safeguards appropriate to the nature of the information. No system is completely secure. Our providers may process information in countries other than yours; where required, we use appropriate safeguards for international transfers.

11. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal information, withdraw consent, and complain to a data protection authority. You may clear device-stored game data through Android settings or by uninstalling the app. For information held by our services, contact us using the address below. We may need to verify your request and may retain information where law, security, fraud prevention, or transaction records require it.

12. Children's privacy

Candy Smile is not directed to children under 13. We do not knowingly collect personal information from children in violation of applicable law. Reward, advertising, or payout features may have additional age or regional eligibility rules. If you believe a child has provided personal information improperly, please contact us.

13. Policy updates

We may update this policy when our features, partners, or legal obligations change. We will publish the revised policy here, change the date above, and provide additional notice or obtain consent when required.

14. Contact us

For privacy questions or requests, contact Smart Games at leelive132@gmail.com.